Terms of Service

Last updated: 10/20/2025

1. Agreement to Terms

By accessing and using ØSTEN AI ("Service," "Platform," "we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use our platform.

2. Description of Service

ØSTEN AI is a marketing SaaS platform that provides:

  • Multi-channel marketing campaign management
  • AI-powered marketing insights and recommendations
  • Marketing Mix Modeling (MMM) for attribution analysis
  • Integration with Google Ads, Meta Ads, TikTok Ads, and Google Analytics
  • Performance tracking and analytics

3. User Accounts

Registration

You must create an account to use our Service. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

Organization Accounts

All data and campaigns are isolated by organization. You may only access data belonging to your organization. Attempting to access another organization's data is strictly prohibited and may result in immediate termination of service.

4. Acceptable Use

You agree not to:

  • Use the Service for any illegal purpose or in violation of any local, state, national, or international law
  • Violate or infringe on the rights of others, including intellectual property rights
  • Transmit any malicious code, viruses, or harmful components
  • Attempt to gain unauthorized access to any part of the Service
  • Interfere with or disrupt the Service or servers
  • Use automated systems (bots, scrapers) without our written permission
  • Share your account credentials with unauthorized users
  • Attempt to reverse engineer or decompile any part of the Service

5. Third-Party Integrations

Our Service integrates with third-party platforms including Google Ads, Meta Ads, TikTok Ads, and Google Analytics. Your use of these integrations is subject to:

  • The respective third-party platform's terms of service
  • OAuth authentication and access permissions you grant
  • Data access policies of each platform
  • Our responsibility is limited to proper handling of data received through official APIs

We are not responsible for changes, interruptions, or discontinuation of third-party services.

6. Data Ownership and Privacy

Your Data

You retain all ownership rights to your marketing data, campaign information, and content. We do not claim ownership of your data.

GDPR Compliance

We are committed to GDPR compliance. All customer data is stored in EU regions (europe-west1). For more information, please review our Privacy Policy.

Data Security

We implement industry-standard security measures including encryption, multi-tenant isolation, role-based access control, and regular security audits.

7. AI Services and Recommendations

Our AI-powered features, including Marketing Mix Modeling and campaign recommendations, are provided for informational purposes only. You acknowledge that:

  • AI recommendations are based on historical data and statistical models
  • Results may vary and are not guaranteed
  • You are solely responsible for marketing decisions and budget allocations
  • AI-generated insights should be reviewed by qualified marketing professionals
  • We are not liable for marketing performance or financial outcomes

8. Fees and Payment

Subscription Plans

Access to certain features requires a paid subscription. Pricing is available on our website and may change with 30 days notice.

Billing

Subscriptions are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law or explicitly stated.

MMM Processing Costs

Marketing Mix Modeling jobs incur processing costs (~$0.75 per analysis). These costs will be disclosed before job execution and billed separately or included in your plan.

9. Intellectual Property

The Service, including all content, features, and functionality, is owned by ØSTEN AI and protected by international copyright, trademark, and other intellectual property laws. You may not:

  • Copy, modify, or create derivative works of the Service
  • Reverse engineer or attempt to extract source code
  • Remove or alter any copyright or proprietary notices
  • Use our trademarks without written permission

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
  • WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
  • OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE LAST 12 MONTHS
  • WE ARE NOT LIABLE FOR THIRD-PARTY PLATFORM OUTAGES OR DATA INACCURACIES
  • WE ARE NOT LIABLE FOR MARKETING PERFORMANCE OR CAMPAIGN RESULTS

11. Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted access to the Service. We may temporarily suspend access for maintenance, updates, or emergencies. We will provide notice when possible.

12. Termination

By You

You may cancel your subscription at any time through your account settings. Access will continue until the end of your billing period.

By Us

We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or for non-payment. Upon termination, your data will be retained for 30 days, after which it may be permanently deleted.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes via email or through the Service. Continued use after changes constitutes acceptance of the modified Terms.

14. Governing Law

These Terms are governed by the laws of the European Union and the jurisdiction where our company is registered. Any disputes shall be resolved in the competent courts of that jurisdiction.

15. Contact Information

If you have questions about these Terms, please contact us at:

ØSTEN AI

Email: legal@ostenai.com

Support: support@ostenai.com

By using ØSTEN AI, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.